Return and refund policy

At Lorovero.com, customer satisfaction is our utmost priority. While we strive to ensure your complete satisfaction with every purchase, we understand that returns may occasionally be necessary. Our policy is designed to provide a straightforward and hassle-free resolution process.

Return Policy

You may request a return within 30 days of receiving your order. To qualify for a return, items must meet the following criteria:

  • Condition: Unused, unworn, in original packaging, and with all tags attached.
  • Documentation: A valid receipt or proof of purchase is required.

Return Process

To initiate a return, please contact us at info@lorovero.com for approval. We will provide a prepaid return shipping label (where applicable) and detailed instructions. Unauthorized returns (sent without prior approval) will not be accepted.

For any questions regarding returns, please email info@lorovero.com.

Damaged or Defective Items

We recommend inspecting your order upon delivery. If an item arrives defective, damaged, or incorrect, please notify us immediately for assistance.

Exchange Policy

For exchanges, we recommend:

  1. Returning the original item for a refund.
  2. Placing a new order for the desired item.
    This ensures the fastest possible replacement.

Restocking Fee

lorovero.com does not impose any restocking fees for eligible returns.

  • Upon receiving and inspecting your return, we will notify you of approval status.
  • Approved refunds will be issued to the original payment method within 10 business days.
  • Note: Your bank or card issuer may require additional processing time.

If you haven’t received your refund after 15 business days of approval, contact us at info@lorovero.com.

Return Guidelines Summary

  • Return Window: 30 days from purchase date.
  • Product Condition: Must be new, unused, and in original packaging.
  • Return Shipping: Customer responsibility (unless prepaid label provided).
  • Processing Time: Refunds typically issued within 10 business days of receipt.

We aim to resolve all returns fairly and efficiently. For further assistance, please contact our support team.