FAQ
For your convenience, we’ve compiled answers to common questions below. If you require further assistance, our customer support team is always happy to help.
1. How long will shipping take?
Processing Time
All orders are processed within 1–3 business days. Please note that our daily order cutoff time is 5:00 PM GMT—orders placed after this time will begin processing the following business day.
Transit Time
Once processed, orders typically arrive within 5–7 business days.
Total Delivery Time
From the date of purchase, the estimated total delivery timeframe is 6–10 business days.
2. Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery status in real time.
3. What is your return policy?
We offer a 30-day, hassle-free return policy for unused items in their original condition. For full details, including eligibility and instructions, please visit our Return Policy page.
4. What are your shipping options and delivery times?
Orders are processed promptly, with delivery times varying by location. For specific shipping methods, costs, and estimated timelines, refer to our Shipping Policy.
5. Can I cancel my order after placing it?
Order cancellations must be requested within 24 hours of purchase. Contact our support team immediately with your order details for assistance.
6. How can I contact customer support?
Reach us via:
- Email: info@lorovero.com
- Contact Form: Available on our Contact Us page.
We aim to respond to all inquiries within 24–48 hours.
7. How do I stay updated on new products and promotions?
Subscribe to our newsletter for exclusive updates on launches, discounts, and company news.
Still have questions?
Our team is ready to assist—reach out anytime!